Skip To Main Content

Southern University

FAQ's

When can I become a new season ticket holder?
Apply under 'Season Ticket Application' and select the sports season you are interested.
 
When can I inquire about adding a parking pass to my account?
If you any are available, you will be made aware or you can contact us at 225-771-3171.
 
If I do not have a Bayou Classic assignment on my invoice, how can I have them added to my account?
Please contact us at 225-771-3171 AFTER the renewal period.
 
If I need help viewing/paying my invoice, what should I do?
Please contact the ticket office during regular business hours. Monday-Friday from 9:00 am – 4:00 pm.
 
How can I purchase away game tickets?
Please contact the opponents' ticket office for instructions.


DIGITAL TICKETING FAQ
 
What is digital ticketing?
Digital tickets allows fans to use a mobile device as a game ticket. Fans will gain admission into the venue via a unique QR bar code, which will be scanned directly from a mobile device. For the easiest entry into the venue, fans should download the Ticketmaster mobile app from the App Store (iPhone) and Google Play (Android).

Can I have multiple tickets on the same mobile device?
Yes. Fans can view all of their tickets by swiping left or right from a mobile device. We highly encourage fans transfer a ticket to each member of their party to allow for the easiest entry and access throughout the venue.
 
Can I print my ticket from home?
No. With digital tickets, all tickets are fully digital and only accessible on a mobile device. PDF tickets have been discontinued and will no longer be accepted at any Southern Athletics venue so as to further combat fraud and counterfeiting commonly associated with PDF tickets. As a reminder, a mobile device is the ticket.
 
What if I don't have a smartphone?
Fans can contact the Ticket Office at 225-771-3171, and they will work with them to determine the best way to get into the game.
 
When should I view my ticket?
It is recommended to view and add tickets to the mobile device's digital wallet at least 48 hours before the event.
 
What if my guest(s) and I are arriving to the venue at different times?
If arriving at different times, the ticketholder will need to transfer a ticket to each member of a party. This will allow the ticketholder and guest(s) to arrive at the venue at their own convenience. Once the ticket transfer offer has been sent to the guest(s), the guest(s) will receive an email instructing them to accept the tickets. If they do not already have a Ticketmaster account, they can easily create an account to accept the ticket offer. Once guests have accepted the transfer offer, they should download the Ticketmaster mobile app to view the tickets.
 
What if my phone battery dies on gameday?
Fans will need to visit the ticket office at the venue on gameday and will be required to show a valid photo ID for the name on the ticket account.  
 
What if I don't have WI-FI Connectivity on gameday?
Before arriving at the game, download your tickets to Apple Wallet or Google Wallet. Once the tickets are downloaded, connectivity or Wi-Fi is not required to access tickets.
 
Does the person I transfer tickets to need an Ticketmaster Account?
Ultimately, yes. If they do not already have one, they will create one in the acceptance process.
 
What if I send the tickets (link) to the wrong person? Can I recall the tickets?
Yes. Fans can reclaim the tickets as long as they haven't already been accepted by the recipient.
  
Can I transfer tickets to someone after I have added them to my mobile phones digital wallet?
Yes, tickets may still be transferred using the Ticketmaster mobile app after being added to wallet. There is not an option within the digital wallet. After transferring fans will need to remove the ticket (remove pass) from their digital wallet.
 
Can I transfer tickets to someone after the event has started?
Yes, tickets may be transferred up to one hour after the event's start time.
  
Will a screenshot, photocopy or picture of a ticket be permitted for entry?
No, a digital ticket must be provided either within the official Ticketmaster mobile app on a smartphone or within a mobile device's digital wallet to gain entry. 
Photocopies, screen shots, scans and/or pictures of hard tickets will not be permitted for entry.
 
If I would like further help understanding managing tickets, who do I contact?
For any questions, please contact the Southern University Athletics Ticket Office at 225-771-3171 or email subr_atheltics@subr.edu.
 
Follow Southern University Athletics
For complete coverage of Southern University Athletics and for updated information please follow the Jaguars on Social Media at @SouthernUsports(Twitter), @SouthernUJaguars (Facebook), @southernusports (Instagram) or visit the official home of Southern University Athletics at www.gojagsports.com

#GoJags   #ProwlOn   #SouthernIsTheStandard   #ElevateTheStandard   #WeAreSouthern